How to Verify a Customer's Identity?
Before you hand over a car, bike or high-value gear, you want to be sure the customer is who they say they are — and, for vehicles, that they hold a valid licence. Rentablez verifies both straight from official government documents: the customer’s Aadhaar and their DigiLocker driving licence. It checks the government digital signature offline, pulls the verified details onto the customer profile, and flags anything that doesn’t add up — an expired licence or a name that doesn’t match.
Why Verify?
- Trust before you rent — a verified badge tells your staff the identity behind the booking is genuine.
- Zero manual entry — name, date of birth, address and licence details are read directly from the document.
- Tamper-proof — Rentablez validates the UIDAI / DigiLocker signature offline, so a doctored document is caught.
- Catch problems early — expired licences and name mismatches are flagged on the profile.
India-only. Both checks read Indian government documents. For customers in other regions, use Customer Documents to store identity proof instead.
Before You Start
- You need the customers.write permission. Without it the Verification section isn’t shown.
- Aadhaar eKYC is an add-on in the Customer Management module and must be included in your plan — otherwise the Aadhaar tab shows an upgrade message.
Open the Verification Section
- Go to Customers and open the customer’s profile.
- In the left menu of the profile, click Verification.
The Identity Verification card has two tabs: Aadhaar KYC and Driving Licence. Each tab label shows its status at a glance — for example Aadhaar KYC · Verified or Driving Licence · Added.
Verify a Driving Licence
The customer’s driving licence is verified from the PDF issued by DigiLocker — a screenshot or a photo of the QR code won’t work, because Rentablez checks the PDF’s government digital signature.
- Ask the customer to download their licence from DigiLocker (or parivahan.gov.in) and send you the original PDF.
- Open the Driving Licence tab and click Choose PDF under Upload DigiLocker Driving Licence PDF.
- Pick the file and click Verify & Save.
If everything checks out you’ll see “Driving licence verified — genuine, valid & name matches”, and the tab changes to Driving Licence · Added.
Review the licence details
The tab shows a green DigiLocker signature verified (offline) — genuine & unaltered, chained to CCA-India root banner, followed by the details read from the licence:
- Licence No. and Name (on DL)
- Date of Birth
- Valid From and Valid Till
- Vehicle Classes (for example LMV)
- Issuing Authority
- DigiLocker copy dated — when the customer downloaded the PDF
A summary also appears in the Driving Licence section of the profile Overview.
When something doesn’t match
Rentablez still saves the licence, but flags it so you can review before renting:
| Flag | What it means |
|---|---|
| Signature — could not verify | The PDF isn’t a genuine, unaltered DigiLocker document. Ask for a fresh download. |
| Expired / Expiring soon | The licence’s Valid Till date has passed, or is close. |
| Name mismatch | The name on the licence differs from the customer record — both names are shown. |
Old copies. If the DigiLocker copy is old, Rentablez shows how many days old it is. A DigiLocker licence never shows suspension status, so check Parivahan online if that matters.
To replace or delete a licence, click Remove on the tab and confirm Remove Driving Licence, then upload a new one.
Verify the Aadhaar
Open the Aadhaar KYC tab and choose how to read the Aadhaar QR:
| Tab | Use when | What to provide |
|---|---|---|
| e-Aadhaar PDF | You have the official PDF from UIDAI | The PDF file plus its password |
| Card Image | You have a photo or screenshot of the card | A clear JPG or PNG showing the QR code |
| Paste QR Text | Advanced / debugging only | The raw text read from the QR code |
For a PDF, click Choose e-Aadhaar PDF, pick the file and enter the PDF password — the first 4 letters of the name in CAPS followed by the year of birth (for example RAJU1990). For an image, click Choose image (JPG / PNG). Then click Verify & Save.
On success you’ll see “Aadhaar KYC verified — name & mobile match”, a green UIDAI signature verified (offline) banner, and the verified Name, Date of Birth, Gender, Address, Reference ID and Verified At. The customer’s badge changes to KYC Verified. If the name or mobile doesn’t match the customer record, the Aadhaar is saved but flagged for review.
What Rentablez keeps. Only the verified details and the last 4 digits of the Aadhaar number (inside the Reference ID). The full 12-digit number is never stored.
To remove a verification, click Remove KYC and confirm Remove Aadhaar KYC. The badge returns to KYC Not Verified.
Troubleshooting
- “Could not verify the driving licence PDF” — upload the original DigiLocker PDF, not a screenshot, scan or re-saved copy.
- “Could not verify Aadhaar QR” — for a PDF, double-check the password; for an image, use a sharper, tightly cropped photo of the QR.
- No Verification section — you need the customers.write permission.
- Upgrade message on the Aadhaar tab — eKYC isn’t enabled on your plan. Contact your account manager.