How to Verify a Customer with Aadhaar eKYC?
Before you hand over high-value gear, you want to be sure the customer is who they say they are. Rentablez eKYC verifies an Indian customer’s identity straight from their Aadhaar — you read the QR code from their e-Aadhaar PDF or a photo of the card, and Rentablez checks the UIDAI digital signature and pulls the verified name, date of birth, and address onto the customer profile. No typing, no guesswork, and a clear KYC Verified badge everyone on your team can see.
Why Verify with eKYC?
- Trust before you rent — a verified badge tells your staff the identity behind the booking is genuine.
- Zero manual entry — name, DOB, gender, and address are read directly from the Aadhaar QR, so there are no typos.
- Tamper-proof — Rentablez validates the UIDAI signature offline, so a doctored card is caught.
- Privacy-first — only the verified details and the last 4 digits of the Aadhaar number are kept. The full 12-digit number is never stored.
This is an add-on feature. Aadhaar eKYC is part of the Customer Management module and must be included in your subscription plan. If it is not enabled, the KYC panel shows an upgrade message instead of the verification tools. Contact your account manager to enable it.
India-only. eKYC reads Indian Aadhaar documents. For customers in other regions, use Customer Documents to store identity proof instead.
Before You Start
You will need:
- The customers.write permission to run or remove a verification. With read-only access you can see the KYC status but not submit one.
- The customer’s Aadhaar in one of these forms: the official e-Aadhaar PDF (with its password), or a clear photo/screenshot of the Aadhaar card showing the QR code.
Open the KYC Panel
- Go to Customers and open the customer’s profile.
- In the profile header, click the KYC button (it reads KYC Details once a customer is already verified).
- The Customer KYC panel slides in from the right. At the top you will see the customer’s name and a status badge — KYC Verified or KYC Not Verified.
Verify the Aadhaar
Inside the panel, choose how you want to read the Aadhaar QR. There are three tabs:
| Tab | Use when | What to provide |
|---|---|---|
| e-Aadhaar PDF | You have the official PDF downloaded from UIDAI | The PDF file plus its password |
| Card Image | You have a photo or screenshot of the card | A clear JPG or PNG showing the QR code |
| Paste | Advanced / debugging only | The raw decoded QR payload string |
Option A — e-Aadhaar PDF
- Keep the e-Aadhaar PDF tab selected.
- Click Choose e-Aadhaar PDF and pick the file.
- Enter the e-Aadhaar password. This is the first 4 letters of the name in CAPS followed by the year of birth — for example, a customer named Raju born in 1990 has the password
RAJU1990. - Click Verify and Save.
You can download a customer’s e-Aadhaar PDF from myaadhaar.uidai.gov.in.
Option B — Card Image
- Switch to the Card Image tab.
- Click Choose image (JPG / PNG) and pick a clear photo or screenshot of the Aadhaar card.
- Click Verify and Save.
Crop the image tight around the QR code for faster, more reliable decoding.
Whichever option you use, Rentablez decodes the QR, checks the UIDAI signature, and — on success — shows a KYC verified toast and switches the panel to the verified view.
Review the Verified Details
Once verification succeeds, the panel displays the details read from the Aadhaar:
- A green UIDAI signature verified (offline) banner confirming the card is genuine.
- Name (on Aadhaar), Date of Birth, Gender, Address, Reference ID, and Verified At.
The badge on the profile now reads KYC Verified, and the customer’s verified name and address also appear in the KYC section of the profile Overview.
What Rentablez keeps. Only the verified demographics and the last 4 digits of the Aadhaar number (inside the Reference ID) are saved. The full 12-digit Aadhaar number is never stored.
Remove a Verification
If a verification was done in error or the customer asks you to remove their data:
- Open the Customer KYC panel for a verified customer.
- Click Remove KYC in the panel header.
- Confirm in the Remove Aadhaar KYC dialog by clicking Remove.
This clears the verified status and deletes the stored Aadhaar demographics. The customer’s badge returns to KYC Not Verified, and you can run a fresh verification at any time.
Removing KYC needs the customers.write permission.
Troubleshooting
- “Could not verify Aadhaar QR” — the QR could not be read or the signature did not validate. For a PDF, double-check the password; for an image, use a sharper, tightly cropped photo of the QR.
- You see an upgrade message instead of the verification tools — eKYC is not enabled on your subscription. Contact your account manager.
- The KYC button is missing or read-only — you need the customers.write permission to submit or remove a verification.